Refund Policy

ONLINE DONATIONS

Due to the nature of charity donations refunds are given at the discretion of charity management. Therefore please make sure that the amount you enter is the amount you wish to give.

In the event of an incorrect amount being entered please contact us.

 

DONKEY ADOPTIONS

Once the transaction has taken place refunds are given at the discretion of charity management.

In the event of wrong information being entered in the application pleasecontact us and we will make the necessary amendments to our records.

 

ONLINE SHOP

Once the transaction has taken place refunds are given at the discretion of charity management.

Refunds are given at the discretion of charity management providing the items are returned to us in a resalable condition and in the original packaging within 7 days.

We can supply you with a replacement item on return of the original, if any damage has occurred whist the item was delivered.

Refunds on postage and packaging costs are given at the discretion of charity management.

 

If you require any further help with your transactions please contact us.